Retail & e-commerce
AI for retail & e-commerce: support that actually resolves
The AI agent platform built for retail and e-commerce brands. Order tracking, returns, refunds and 24/7 support — the workflows other AI tools will not touch. Connected to your helpdesk in days. With no per-agent cost.
I entered the wrong delivery address. Can you fix it?
Of course. Order #7412 updated, synced, and the carrier notified. Confirmation sent.
Lumyniq · AI agent
✓Address updated
✓Order synced
✓Carrier notified
✓Confirmation sent
● Order corrected
Most-resolved requests
Order tracking · 38%
Returns & exchanges · 22%
Refunds · 14%
Billing disputes · 11%
Already building their growth with Lumyniq
E-commerce brands · Retail · Marketplaces · Direct-to-consumer
Most AI tools were not built for retail. Lumyniq was.
Most support teams have already tried AI. It handles the easy questions: order status, FAQs, return policies.
Then the real tickets arrive. The return that must be processed. The refund that must be issued. The tracking enquiry that needs live carrier data. Your AI explains what to do. It does not do it.
So your agents handle every ticket that needs action — which is most of the queue. Lumyniq does both.
Live on your existing helpdesk in days
Lumyniq connects to your current stack — Shopify, PrestaShop, Zendesk, Gorgias — with no migration and no replacement. Connected Monday, tickets deflected Wednesday.
Inbound ticket — Where is my order?
✓ Carrier tracking retrieved
✓ Reply sent · 42 s
Resolves tracking, returns and refunds with no human in the loop
The AI does not tell the customer their order is late: it tracks it, keeps them informed and handles what comes next. Returns are processed, refunds issued according to your rules.
Return eligible — approved
✓ Refund issued: €49.90
✓ Loop closed with no escalation
Absorbs Black Friday without hiring
Black Friday does not care how big your team is. The AI absorbs the wave — tracking, returns, refunds — whether you handle 500 tickets or 50,000, at the same price.
12,480 tickets this week
✓ 93% resolved with no agent
✓ 0 new hires
One clear plan. No per-agent cost.
With most helpdesks, every extra agent costs another seat. With Lumyniq it costs nothing: pricing is based on usage, not headcount.
Team: 20 agents
✓ Cost per seat: €0
✓ Single monthly plan
What Lumyniq handles for retail teams
Order tracking
Status, shipping and delivery windows handled automatically, in real time
Returns & exchanges
Returns managed end to end, with no input from your agents
Refunds
Issued automatically according to your commercial policy rules
Order changes
Address and contents amended before dispatch, instantly
Subscriptions
Pause, cancel or amend handled without escalation
Product FAQs
Size guides, stock levels and compatibility resolved instantly
Loyalty & rewards
Point balances, tiers and redemptions handled automatically
Seasonal peaks
Black Friday volume absorbed without extra headcount
FAQ
What does Lumyniq actually do for an e-commerce brand?+
Lumyniq handles the tickets your current AI only displays: the returns that need processing, the refunds that need issuing, the tracking enquiries that need real carrier data. The AI connects to your e-commerce platform and your helpdesk, then resolves tickets end to end. Most teams are live within days.
How does order tracking work?+
The AI agent connects in real time to your order management system, retrieves shipping status and updates the customer automatically. It goes further than replying: proactive delay notifications, carrier escalations and re-shipment requests, with no agent involvement.
Do we have to change helpdesk or e-commerce platform?+
No. Lumyniq sits on top of your existing tools — Shopify, PrestaShop, Zendesk, Gorgias — with no migration. When a case falls outside the agreed scope, the AI escalates to your team with the full context.
How does Lumyniq handle Black Friday peaks?+
Pricing is usage-based, not per seat: your costs do not spike when volume climbs. Through the holidays or Black Friday, the AI absorbs the entire flow — tracking, returns, refunds — with no additional hiring.
Do you work with brands outside France?+
Yes. Lumyniq is based in Paris and hosts data in the European Union, which suits brands operating under GDPR anywhere in Europe. The agents work in the language of your market and connect to international platforms and carriers as readily as to French ones. Get in touch and we will confirm coverage for your stack before any commitment.
Stop handling the tickets your AI should be resolving.
No per-agent cost. No migration. Live in days.
Let's talk about your project
A question, a project, an idea? We respond within 24h. Free audit, no commitment.
Contact details
- Email : zelasri@lumyniq.fr
- Localisation : Paris, France